How to Delete Your Account
Vissulo is designed for Android and iOS. References to Apple Sign-In, the App Store and platform-specific permissions apply to the corresponding platform.
Vissulo can be used without Google Sign-In. Google Sign-In is optional and may be used for account-linked features such as premium state and account-based service limits. Certain server-side quota or rewarded-tool verification flows may also create an anonymous Firebase service identity; this is not a Google account and does not include your Google email.
To delete a signed-in account in the App, open the account menu, choose Delete Account and confirm. A fresh Google sign-in, or Apple reauthentication on iOS, is required. You can also request deletion without reinstalling the App by email:
Email Request
Send a deletion request to our support team and include the email address associated with the account (including an Apple private-relay address if applicable). We may ask for reasonable verification before deleting account-linked records. We will process verified requests within the period required by applicable law.
What Gets Deleted
After a verified account-deletion request, we delete or de-link account-linked records that can reasonably be associated with the verified account, subject to legal, security, fraud-prevention, and technical retention requirements.
| Data Type | Where It's Stored | After Account Deletion |
|---|---|---|
| Firebase Auth account | Firebase servers | Deleted for the verified account |
| Email/profile information from Google Sign-In | Firebase Auth / authentication records | Deleted with the verified account where controlled by Vissulo |
| Account-linked premium, trial, and entitlement metadata | Vissulo backend / Firestore | Deleted or de-linked where applicable |
| Account-linked server quota records | Vissulo backend / Firestore | Deleted or de-linked where applicable, except records that must be retained for security or abuse prevention |
| Saved Projects, thumbnails, editor state, and local history | Your device, app-private storage | Not remotely accessible to us; delete them in the App or uninstall Vissulo |
| Local settings, consent preferences, and local quota/access ledgers | Your device | Not remotely accessible to us; removed by normal app-data deletion or uninstall |
What May Be Retained
Some records may remain after account deletion when they are not account-identifiable, are controlled by a third-party provider, or must be retained for security, fraud prevention, dispute handling, or legal obligations:
| Data Type | Typical Handling | Reason |
|---|---|---|
| Crash reports (if consented) | Firebase Crashlytics retains crash data and associated identifiers for approximately 90 days before removal begins | App stability and diagnostics |
| Analytics data (if consented) | Handled according to configured Google Analytics for Firebase retention settings and Google's policies; aggregate reports may persist separately | Product analytics |
| Request-rate and rewarded-verification records | Rate-limit records expire after their enforcement window; rewarded verification becomes eligible for automatic deletion after 30 days. Automatic cleanup may be delayed. | Service integrity and abuse prevention |
| Purchase verification and binding metadata | Limited records such as purchase-token hashes or product/binding metadata may be retained where necessary | Purchase restoration, fraud prevention, disputes, or legal obligations |
| Support correspondence | May be retained as reasonably necessary for the request and related legal/support needs | Support and compliance record |
Crashlytics and Firebase Analytics are collected by Vissulo only when you explicitly opt in. Advertising data handled by Google AdMob is separate and is governed by Google's policies and applicable platform/privacy controls.
Processing Timeline
In-app deletion removes the Firebase sign-in account first. If associated Firestore cleanup needs a retry, the App says cleanup is continuing and the Auth deletion trigger retries automatically. Minimal purchase ownership bindings can remain for restoration, fraud prevention and disputes as described in the Privacy Policy. Deleting an account does not cancel a store subscription.
We process verified deletion requests within the period required by applicable law. We may contact you if additional information is reasonably necessary to verify the account or understand the scope of the request, and we will confirm when the request has been processed.
Already uninstalled the app?
Uninstalling Vissulo removes app-private local data under normal Android behavior, but it does not necessarily remove a signed-in Firebase Auth account or limited server-side service records. If you previously signed in with Google, email us at support@vissulo.com with the subject "Account Deletion Request" and the email you used for sign-in so we can process the account-linked deletion request.
Anonymous Firebase service identities created for anti-abuse or quota verification do not contain your Google email and may not be reasonably linkable to an email deletion request.
Need Help?
If you have trouble with the deletion process or have questions about what data is affected, contact us:
You can also refer to our Privacy Policy for more details about how we handle your data.
See our Terms of Service for the terms governing your use of Vissulo.